> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helpalive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# HelpAlive account: your password, devices and usage emails

> Change your name and job role, change your password by emailed code, sign out devices, pick a theme, and see your usage emails in HelpAlive.

**Your account** is the page in the HelpAlive dashboard that holds who you are on HelpAlive, how you sign in, and how the dashboard looks for you. Open it from the card with your name at the foot of the sidebar. It has three panels: **You**, **Sign-in** and **Preferences**.

## Your account at a glance

* **You** shows your name, email, job role and team. You can edit your name and job role.
* You change your password with a 6-digit code we email you. Once it is changed, you are signed out on every device.
* **Signed-in devices** lists each place you are signed in, and you can sign out any of them.
* Usage emails go to everyone on your team with a confirmed address. There is no setting to turn them off.

## Your name, email and team

Your name, email, job role, when you **Joined**, your **Last sign-in** and your **Team**. **Not verified** means that your email isn't confirmed yet.

To change your name or job role, press **Edit name and job role**, change **First name**, **Last name** or **Job role**, and press **Save changes**. Your team sees the change at once.

## How to change your password

<Steps>
  <Step title="Ask for a code">
    Under **Sign-in**, next to **Password**, press **Change password**, then **Email me the code**. We email a 6-digit code to your address.
  </Step>

  <Step title="Enter the code">
    Enter the code on the next page.
  </Step>

  <Step title="Choose a new password">
    Choose your new password. Once it is changed, you are signed out on every device, this one included.
  </Step>
</Steps>

## Signed-in devices

**Signed-in devices** lists each place you are signed in: the **Device**, the **Network**, when you **Signed in**, and when it was **Last active**. **This device** means that the row is the device you are using now. Sign out any you don't recognize.

* **Sign out** on a row signs out that device.
* **Sign out other devices** signs out every device but this one, after you confirm.
* **Sign out on this device** takes you to the sign-in page. Your other devices stay signed in.

How long a sign-in lasts for your whole team is set on [Team & access](/dashboard/team#how-long-a-sign-in-lasts).

## Preferences

### Theme

Choose **Light**, **Dark** or **Same as system**. It is kept in this browser only.

### Usage emails

When your plan's assists or chat messages reach 80%, run out, or are paused, we email everyone on your team with a confirmed address. The panel says which address yours go to. If your email isn't confirmed, press **Confirm your email** to start getting them. There is no setting to turn them off. See [Limits and usage](/dashboard/usage#usage-emails).

## Confirm your password

**Confirm your password** refers to the prompt some actions show, asking for your password again before they run. Enter it and press **Confirm**. You aren't asked again for a few minutes. These actions include:

* regenerating your project key on **Settings → Setup & API Key**;
* changing how long a sign-in lasts on **Settings → Team & access**;
* inviting teammates, resending an invite, and reactivating someone on your team;
* changing **Your allowed domains**;
* deactivating someone on your team;
* changing how long chat and assist text is kept on **Settings → Privacy Management**;
* signing out a device, or your other devices.

## Check it works

After you change your password, sign in with the new one. Under **Signed-in devices**, only the device you just used is listed.

## Troubleshooting

* **No code arrives.** Check your spam folder. **Resend** counts down until you can ask for a new one.
* **Signing in asks for a code.** This happens because your email isn't confirmed yet. We email you a code to finish signing in.
* **Sign-in fails although you signed up.** You may have stopped before entering the code. Sign up again with the same email to get a new code.
* **"Couldn't confirm your password."** Check you typed your current password, then try again.
* **You don't get usage emails.** This is because your email isn't confirmed. Press **Confirm your email**.

## Next

<CardGroup cols={3}>
  <Card title="Team & access" icon="users" href="/dashboard/team">
    Invite your team and set sign-in length.
  </Card>

  <Card title="Limits and usage" icon="gauge" href="/dashboard/usage">
    What the usage emails are about.
  </Card>

  <Card title="Security" icon="lock" href="/trust/security">
    Keys, sessions and confirmations.
  </Card>
</CardGroup>


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