> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helpalive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# HelpAlive team invites, allowed domains and sign-in length

> Invite your team to the HelpAlive dashboard, choose which email domains can join, and set how long a sign-in lasts.

**Team & access** is the page in the HelpAlive dashboard where you invite your team, choose who can join, and set how long a sign-in lasts. It is the first tab of **Settings**, at **Settings → Team & access**.

## Team & access at a glance

* Everyone on your team is an admin and can change every setting.
* An invite lasts 3 days. **Resend** sends it again with a fresh link.
* **Your allowed domains** sets who can be invited or sign up. With no domains, anyone with a work email address can be invited.
* By default, a sign-in ends after 7 days without activity, and after 30 days at most.

## How to invite your team

<Steps>
  <Step title="Open the invite dialog">
    On **Your team**, press **Invite teammates**.
  </Step>

  <Step title="Add email addresses">
    Type an address, such as `teammate@company.com`, and press **Add** or Enter. Add as many as you need.
  </Step>

  <Step title="Send">
    Press the send button, such as **Send 2 invites**, and confirm your password when asked. Each person gets an email with a link to join your workspace.
  </Step>
</Steps>

If an email can't be sent, the toast says why and offers **Copy link**, so you can send the link yourself. See [Troubleshooting](#troubleshooting).

### Manage invites

The **Invites** panel lists each invite with its **Status** (**Waiting**, **Joined** or **Expired**), when it **Expires**, and who sent it.

* An invite lasts 3 days. **Home** reminds you of one that ends soon.
* **Resend** sends it again with a fresh link and a new expiry date.
* **Revoke** cancels an invite that is still waiting. **Delete** removes a joined or expired one.
* **Clear joined and expired** tidies the list.

### Manage your team

**Your team** lists each person's **Name**, **Email**, **Job role** and **Last sign-in**.

* **Deactivate** opens **Remove team member?**. Press **Remove**: they lose access to the dashboard at once and stay in the list as deactivated. You can't deactivate yourself.
* Open the deactivated people under the list and press **Reactivate** to give someone access again.

## Who can join

**Who can join** lists **Your allowed domains**: "Only these domains can be invited or sign up."

* With no domains, anyone with a work email address can be invited.
* Type a domain under **Domain to allow**, such as `company.com`, and press **Add domain**.
* Wildcards such as `*` can't be added. Add each domain you want to allow.
* Removing a domain doesn't remove the people who already joined with it.

## How long a sign-in lasts

Our defaults sign your team out after 7 days without activity, and after 30 days at most, whichever comes first.

<Steps>
  <Step title="Change it">
    On **How long a sign-in lasts**, press **Change**.
  </Step>

  <Step title="Pick the times">
    **Without activity** refers to the time with no activity before a sign-in ends: from 15 minutes to 30 days. **At most** refers to the longest a sign-in lasts: from 1 hour to 90 days. The time without activity can't be longer than the most.
  </Step>

  <Step title="Save">
    Press **Save changes** and confirm your password. Anyone already past the new limits is signed out at once.
  </Step>
</Steps>

**Use our defaults** puts it back to 7 days and 30 days.

## Check it works

Your invitee's row turns **Joined** once they finish signing up. They appear under **Your team**.

## Troubleshooting

* **An invite says Expired.** Press **Resend** for a fresh link.
* **"Your workspace has sent as many invite emails as one day allows."** This means that your workspace reached today's limit on invite emails, new invites and resends together. Try again tomorrow.
* **"…but email could not be sent."** The invite exists, but its email didn't go out; the message says why. Press **Copy link** and send the link yourself, or **Resend** later. If the address has a typo, **Revoke** the invite and invite the right one.
* **The invitee can't sign up from the link.** They must use the email address the invite was sent to. Their domain must be in **Your allowed domains**, if you set any.
* **The invite page says "This workspace is full."** This is because a workspace can have at most 100 members. Deactivate someone you no longer need, or email [support@helpalive.com](mailto:support@helpalive.com).
* **You are asked for your password.** Some actions here ask you to confirm it. See [Your account](/dashboard/account#confirm-your-password).

## Next

<CardGroup cols={3}>
  <Card title="Your account" icon="user" href="/dashboard/account">
    Your name, password and devices.
  </Card>

  <Card title="Setup & API Key" icon="key" href="/dashboard/setup">
    Your project key and signing secret.
  </Card>

  <Card title="Security" icon="lock" href="/trust/security">
    Keys, sessions and confirmations.
  </Card>
</CardGroup>


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