> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helpalive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Insight: SaaS adoption analytics without tagging

> Insight is HelpAlive's analytics layer. Per-user, per-workspace, and per-page views of how your product is being used — without manual event tagging.

**Insight** is HelpAlive's analytics layer. It's where you see what your users are doing — per user, per workspace, per page — drawn from the events the SDK auto-captures. No tag plan, no instrumentation backlog.

You'll find Insight in the dashboard sidebar. It has two main tabs:

| Tab          | What you do here                                                                              |
| ------------ | --------------------------------------------------------------------------------------------- |
| **Audience** | Browse workspaces and the users inside them. Drill into any one for a full activity timeline. |
| **Reports**  | Date-range dashboards: live users, total users, sentiment, churn signals.                     |

Sentiment ratings from your Agent also surface here, under **Insight → Sentiment**.

## Why Insight is different

If you already use FullStory, Amplitude, or Mixpanel, Insight isn't trying to replace them. We focus on **adoption and friction** — answering "what should we improve?" rather than "what happened?"

The pieces that make this work:

<CardGroup cols={2}>
  <Card title="Auto-captured behavior" icon="zap">
    Clicks, pageviews, form submits, rage clicks, DOM errors — captured automatically, with no tag plan to maintain.
  </Card>

  <Card title="Workspace-aware grouping" icon="users">
    Every event is tied to the workspace from your `identify()` call, so analytics are organized the way B2B teams actually think about customers.
  </Card>

  <Card title="Friction signals" icon="alert-triangle">
    Rage clicks, DOM errors, form abandonment — surfaced in user profiles so support knows what was happening at the time of an incident.
  </Card>

  <Card title="Always-current" icon="zap">
    New screens are visible the moment you ship them. There's no backlog of "we need to add tracking for that."
  </Card>
</CardGroup>

## What's in Audience

The **Audience** tab is a two-pane view: a workspace rail on the left, a user table on the right. Click any workspace to see its detail; click any user to see a full activity timeline.

See [Audience](/insight/audience) for the full breakdown.

## What's in Reports

**Reports** is a date-range dashboard. Today it covers:

* **Live users today** — who's active right now.
* **Total users** — counts and trends over time.
* **Sentiment** — Agent rating distribution and trend.
* **Adoption summaries** — high-level usage trends.

Some report sections are still maturing — we mark "Coming soon" where applicable so you always know what's real.

## What's in Sentiment

The **Sentiment** view shows how users are rating your Agent's answers:

* Overall thumbs-up / thumbs-down ratio.
* Trend over time.
* Topic-level rating distribution.

Use this together with [Studio → Topics](/studio/topics) — Sentiment shows you the score; Topics tells you which questions to fix.

## What's still maturing

| Area                       | Status                                                                                                             |
| -------------------------- | ------------------------------------------------------------------------------------------------------------------ |
| Per-feature adoption rates | In progress — depends on automatic feature discovery. The signals are captured today; the analysis is being built. |
| Feature health scores      | In progress — same dependency.                                                                                     |
| User segments              | UI shell today.                                                                                                    |
| Custom report exports      | Planned.                                                                                                           |
| Churn-risk views           | UI shell exists; the risk model is planned.                                                                        |

We mark these openly because we want you to know what's shipped versus aspirational. Every page in Insight either reads real data or shows a clear "Coming soon" affordance.

## Next steps

<CardGroup cols={2}>
  <Card title="Audience" icon="users" href="/insight/audience">
    Per-workspace and per-user analytics.
  </Card>

  <Card title="Topics inbox" icon="inbox" href="/studio/topics">
    Find what to write next.
  </Card>
</CardGroup>