> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helpalive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction to HelpAlive: AI agent for SaaS users

> HelpAlive is an AI agent for every SaaS user — context-aware answers, in-app guides that walk users through tasks, and signals on what to fix next.

**HelpAlive is an AI agent for every user in your SaaS.** It watches what users do inside your product, learns what your *best* users do, and steps in when others go off track — with guided in-app walkthroughs in the moment, and context-aware answers when they ask for help.

You install one script tag, call `identify()` after login, and HelpAlive does the rest. Your team supervises outcomes; HelpAlive runs the work.

<CardGroup cols={2}>
  <Card title="Quickstart" icon="rocket" href="/quickstart">
    One script tag, one identify call, you're live in five minutes.
  </Card>

  <Card title="How it works" icon="circuit-board" href="/sdk/overview">
    The SDK, what it captures, and how the Agent stays context-aware.
  </Card>

  <Card title="Use cases & outcomes" icon="target" href="/use-cases">
    Onboarding, adoption, churn prevention, ticket deflection, upsell.
  </Card>

  <Card title="Privacy & security" icon="shield-check" href="/privacy/overview">
    Two-layer PII redaction, DSAR-ready deletion, full audit.
  </Card>
</CardGroup>

## What HelpAlive does

<CardGroup cols={3}>
  <Card title="Watches" icon="eye">
    A one-script SDK auto-captures what users do — clicks, pageviews, form submits, rage clicks, errors. No manual tagging. Personal data is redacted in the browser before it leaves the page.
  </Card>

  <Card title="Intervenes" icon="hand-helping">
    A context-aware AI Agent answers in your users' words — already aware of the page they're on, what they just clicked, and what plan or role they're on. In-app guides walk them through the task when an answer isn't enough.
  </Card>

  <Card title="Reports" icon="chart-line">
    The Topics inbox surfaces exactly which questions your Agent can't answer well, ranked by volume and severity, so your team always knows what to fix next.
  </Card>
</CardGroup>

## What teams use it for

<CardGroup cols={2}>
  <Card title="Faster activation" icon="zap" href="/use-cases#activation">
    New users hit their first value moment sooner when the product itself shows them the way.
  </Card>

  <Card title="Less churn" icon="trending-down" href="/use-cases#churn">
    Catch silent struggle before it becomes cancellation — the moments analytics tools see but never act on.
  </Card>

  <Card title="Fewer tickets" icon="ticket" href="/use-cases#tickets">
    Deflect support volume by answering inside the product, with full session context the user shouldn't have to re-explain.
  </Card>

  <Card title="A real usage map" icon="map" href="/use-cases#visibility">
    See which features are adopted, which are ignored, and which need a nudge — without maintaining a tag plan.
  </Card>
</CardGroup>

## Why this exists

Every B2B SaaS has two groups of users. The ones who succeed and use the product to its full potential, and the ones who silently struggle. The information needed to help the second group is locked inside what the first group does.

HelpAlive turns that information into action. The same SDK that captures behavior also feeds the Agent fresh page context at every turn, so the assistant answers like someone who's actually watching — and the same data lights up an inbox of "what to fix next" for your team.

## How the dashboard is organized

Your dashboard has three main sections, plus settings:

| Section      | What you do                                                                                             |
| ------------ | ------------------------------------------------------------------------------------------------------- |
| **Agent**    | Train the AI assistant on your docs, customize its tone, design, and behavior, then publish.            |
| **Studio**   | Work the Topics inbox of unanswered questions, manage the pages your Agent runs on, ship in-app guides. |
| **Insight**  | Browse workspaces and users, see adoption reports, and monitor Agent sentiment.                         |
| **Settings** | Team, integration & API key, security, billing, privacy management.                                     |

## Get started

<CardGroup cols={2}>
  <Card title="Install in 5 minutes" icon="rocket" href="/quickstart">
    Paste one `<script>` tag, call `identify()` once, you're done.
  </Card>

  <Card title="Get Early Access" icon="message-circle" href="https://helpalive.com/#early-access">
    HelpAlive is in early access — pilots are sized to your team and traffic.
  </Card>
</CardGroup>

## What's available today

* The SDK and the in-app AI Agent — Train, Personalization, Test, Appearance, Configuration.
* The Topics inbox of unanswered questions and the Audience view of users and workspaces.
* In-app Guides that walk users through tasks step by step.
* Personal-data removal in the browser and on our servers, plus deletion on request.

## In active development

* The Studio editor for authoring Guides yourself — until then, we author Guides for early-access customers on request.
* Automatic feature discovery and proactive in-product recommendations driven by what your users actually do.