> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helpalive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# HelpAlive plans and pricing FAQ

> Answers to common questions about HelpAlive's early-access program, trial options, what counts toward usage, billing, and switching plans mid-pilot.

If your question isn't answered below, [get in touch](https://helpalive.com/#early-access).

<AccordionGroup>
  <Accordion title="Is HelpAlive generally available?">
    HelpAlive is in **early access**. We're rolling out with design-partner customers while we calibrate pricing and feature scope. Talk to us about joining the pilot — we move quickly for a good fit.
  </Accordion>

  <Accordion title="Can I try HelpAlive without committing to a plan?">
    Yes. The early-access program includes a paid pilot scoped to your team's size and timeline. Reach out and we'll size it together.
  </Accordion>

  <Accordion title="What counts toward usage?">
    Plans are metered by **events per month** captured by the SDK — clicks, pageviews, form submits, errors, and chatbot turns. Dashboard users on your team are typically unlimited.

    End users of *your* product are not what we charge for; we measure activity, not seats.
  </Accordion>

  <Accordion title="What counts as a team member?">
    Team members are people on **your team** with access to the HelpAlive dashboard — usually product, support, and engineering. Your end users (the people using your product) are never team members and don't count toward any seat cap.
  </Accordion>

  <Accordion title="Can I change plans later?">
    Yes. Plan changes take effect on your next billing cycle. We'll work with you on mid-cycle changes if your usage shifts unexpectedly.
  </Accordion>

  <Accordion title="What happens when I exceed my plan's event volume?">
    We don't drop events silently. Burst handling depends on your plan — we'll alert you when you cross 80% and 100% of your monthly volume. Over-quota behavior (overage billing, soft limit, hard cap) is configurable per customer.
  </Accordion>

  <Accordion title="Does HelpAlive work alongside tools like Intercom or Zendesk?">
    Yes. HelpAlive's AI chatbot is a guidance layer inside your product — it doesn't replace your support stack. Native integrations with help-desk tools are on the roadmap; today, you can route chatbot escalations or coverage-gap alerts via webhooks (talk to us about the webhook spec during the pilot).
  </Accordion>

  <Accordion title="What payment methods are supported?">
    During Early Access we work directly with each customer on payment terms — credit card, ACH, or invoiced annual billing for larger contracts.
  </Accordion>

  <Accordion title="Is there a long-term commitment?">
    Pilots are scoped per agreement. Standard plans, when generally available, will be month-to-month with no long-term contract. Enterprise typically includes annual terms with volume discounts.
  </Accordion>

  <Accordion title="Do you support self-hosted or on-prem?">
    Self-hosted is on the Enterprise roadmap. It's not the near-term focus, but if it's a hard requirement for your organization, talk to us.
  </Accordion>

  <Accordion title="How does HelpAlive handle data deletion and DSAR?">
    Every plan ships with DSAR-ready privacy tooling. Async deletion jobs with audit trails, user and tenant suppression, and consent controls are standard. See [DSAR deletion](/privacy/dsar) for the workflow.
  </Accordion>
</AccordionGroup>

## Still have questions?

<Card title="Get Early Access" icon="message-circle" href="https://helpalive.com/#early-access">
  Talk to the team about pilots, pricing, or fit for your product.
</Card>