> ## Documentation Index > Fetch the complete documentation index at: https://docs.helpalive.com/llms.txt > Use this file to discover all available pages before exploring further. # HelpAlive assists: walkthroughs that do steps or show how > What users see when a HelpAlive assist does a task for them or shows how, from the offer and the bar to the recap, and what counts on your plan. An assist is HelpAlive doing a task in your app for a user, or showing them how, one step at a time. This page shows what the user sees from the offer to the recap, in the widget's own words. Inside the widget, your users see an assist as a "walkthrough"; the dashboard calls it an assist. ## Assists at a glance * Every assist starts from the chat: the user asks, and an offer card appears with **Let's do it** or **Show me how**. * With **Does the steps**, HelpAlive clicks, types, picks and scrolls for the user. With **Shows how**, it highlights each control and the user does every click. * After each step, HelpAlive reads the page again to check the step landed. It hands back the steps only the user can do. * When the walkthrough ends, a recap card in the chat lists **You did**, **I did** and **Left for you**. * An assist counts once HelpAlive completes its first step. Assists from a test link don't count. ## Prerequisites * The agent is on for the user on **Controls**, and you have published at least one source on **Train**. * On **Controls**, you have chosen **Does the steps** or **Shows how** for this user, their tenant, or everyone. Every assist starts from the chat. Each one is put together for the user's request and the page in front of them. ## Two modes: Does the steps or Shows how | Mode on **Controls** | Offer button | What happens | | - | - | - | | **Does the steps** | **Let's do it** | HelpAlive clicks, types, picks and scrolls for the user, including Save, Submit and Delete. It hands back the steps only the user can do. | | **Shows how** | **Show me how** | HelpAlive highlights each control and says what to do. The user does every click. | ## How an assist starts 1. The user asks for something in the chat, such as "Can you add a teammate for me?" 2. An offer card appears under the answer with the task's name and **My plan**, the rough steps. 3. The user presses **Let's do it** or **Show me how**. The card then shows **In progress** while the walkthrough runs. ## The walkthrough bar A bar sits at the bottom of the page for the whole walkthrough. On its left, a line says who is acting: * **HelpAlive:** means that HelpAlive is acting. It is followed by what it's doing, such as working out the next step or waiting for the page. * **Your turn:** means that the user acts next. It is followed by what the user should do. A **Your turn** tag also shows. When it's the user's turn, the control is highlighted on the page with a short instruction. If there's text to type, it shows with a copy button. **Done** tells HelpAlive the user did the step. **Skip** moves past it. When HelpAlive needs something only the user knows, such as a name or a message's wording, it asks in a small card. The user picks or types an answer, or presses **Skip**. On the right of the bar are four controls. ### Flightpath **Flightpath** opens the walkthrough's plan and a live record of what has happened. It shows each step, who did it, and any questions and answers. ### Ask or steer **Ask or steer** opens a box that says "Ask anything, or say what to change…". The user types and presses **Send**. HelpAlive then does one of two things: * It answers a question in the chat. * It changes what it does next, such as "use the Marketing team instead". The walkthrough carries on with the change. ### Take over and Hand back With **Does the steps**, the bar shows **Take over**. Pressing it hands every remaining step to the user, with HelpAlive showing the way. **Hand back** lets HelpAlive do the steps again from the next one. With **Shows how**, these buttons don't appear, because every step is already the user's. ### Pause and Resume **Pause** stops the walkthrough where it is and opens the chat. The chat shows the walkthrough's name with **Cancel** and **Resume**. **Resume** carries on from the same step, and **Cancel** ends the walkthrough. If the user steps away, the walkthrough waits, and the bar says "Paused. I'll pick this up when you're back." If the page reloads mid-walkthrough, it picks up where it left off. ## The recap When the walkthrough ends, a recap card appears in the chat: * **Completed** or **Stopped** at the top. A stopped walkthrough says why, such as "You stopped this walkthrough.", and where it stopped. * **You did**, the steps the user did, with any hand-overs and questions. * **I did**, the steps HelpAlive did. * **Left for you** refers to anything not finished. The offer card then offers **Run again**, or **Continue from where we left off** when the walkthrough can carry on. ## What counts as an assist An assist counts once HelpAlive completes its first step. Assists from a test link never count. See [How we count](/dashboard/usage#how-we-count). ## Check it works 1. On **Controls**, set **Does the steps** for yourself. 2. In your app, ask the chat to do a short task your docs describe, and press **Let's do it**. 3. Watch the bar, then read the recap's **You did** and **I did**. ## Troubleshooting * **The button says Show me how, not Let's do it.** This user, or their tenant, is set to **Shows how** on **Controls**. Changes there apply at once. * **No Take over button.** It appears only with **Does the steps**. * **No offer at all.** The agent offers only tasks it can do in your app. Offers also stop once your assists for the month are used up. See [Limits and usage](/dashboard/usage). * **The assist stops at a step on another site or in a file dialog.** That's a hand-back by design. See [Safety and hand-backs](/product/what-it-wont-do). ## Next Every hand-back and confirmation. Choose Does the steps or Shows how. How assists are counted. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.