> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helpalive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# HelpAlive nudges: help at the moment users get stuck

> A nudge is a short note from HelpAlive that offers help when a user gets stuck in your app. One click opens the chat with their question already written.

A nudge is a short note from HelpAlive that offers help when a user gets stuck in your app. It appears beside the chat launcher at the moment of trouble, so users get help without having to think of asking.

## Nudges at a glance

* A nudge appears when a user gets stuck: a save your app refuses, an error on the page, or a button that doesn't work for them.
* It names the problem in your app's own words, such as the error your page shows.
* One click opens the chat with the user's question already written.
* Ignoring or closing a nudge does nothing. It never saves or sends anything for the user.
* Nudges are on for every workspace. You can turn them off on **Controls**.

## What your users see

<Steps>
  <Step title="A short note beside the launcher">
    The note names what went wrong, for example `That didn't save: "This URL already exists". Want me to help you fix it?` After a few seconds it folds away, and it comes back while the user's pointer is over the launcher.
  </Step>

  <Step title="Their question, already written">
    Clicking the note opens the chat with a question in the box, for example `I'm getting "This URL already exists" when I save. How do I fix it?` The user can send it, change it or type their own.
  </Step>

  <Step title="An answer, and an assist when it helps">
    The agent answers as it does any question, using the page the user is on. When it can fix the problem in your app, it offers an assist. See [Assists](/product/assists).
  </Step>
</Steps>

A nudge quotes only words your app shows on the page, never words that look personal, such as an email address. Users never see the same line twice in a row.

## Turn nudges on or off

Nudges reach the same people as the chat. To turn them off for everyone, use the **Nudges** switch on **Controls**. See [Controls](/dashboard/controls).

## See what nudges led to

Each nudge appears in **Latest activity** with what came of it. A chat or assist that started from a nudge carries a card saying why the nudge appeared. See [Home](/dashboard/home).

## Next

<CardGroup cols={3}>
  <Card title="Chat" icon="message-circle" href="/product/chat">
    What users see when they open the chat.
  </Card>

  <Card title="Assists" icon="route" href="/product/assists">
    What happens when the agent offers to fix it.
  </Card>

  <Card title="Controls" icon="sliders" href="/dashboard/controls">
    Who gets the agent, and the Nudges switch.
  </Card>
</CardGroup>


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