> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helpalive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Your account: profile, security, notifications, preferences

> Update your profile, manage your sessions, control notifications, switch the dashboard between light and dark mode, and delete your account.

The **Account** page is where you manage your personal HelpAlive account — your profile, your sessions, your notifications, your display preferences (including dark mode), and account deletion. It's separate from your organization's settings, which live in [Settings](/settings/team).

You'll find it from your avatar in the dashboard.

## Profile

Open **Account → Profile** to update:

* **First name** and **last name** — used across the dashboard wherever your name appears.
* **Job role** — optional, helps your team know who does what.
* **Email** — read-only; if you need to change it, contact your account admin.

The same card shows your **timezone**, **last login time**, and whether you're an **Admin** or **Member**.

To change your password, click **Change password** in this section. HelpAlive sends a 6-digit code to your email; enter it to set a new password.

## Security

The **Security** section is for managing how you sign in and which devices have access.

* **Email verification status** — whether your email is verified.
* **Password** — confirms you have one set; click to change.
* **Active sessions** — every device currently signed in to your account. You can see browser, OS, and the last time it was active. Click the menu on any row to **Revoke this session**, or click **Sign out everywhere else** to log out every device except this one.
* **Two-factor authentication** — coming soon. Authenticator app and recovery codes are visible but not yet active.

## Notifications

The **Notifications** section is where you choose what HelpAlive emails you about.

| Category                   | What it covers                                                | Status      |
| -------------------------- | ------------------------------------------------------------- | ----------- |
| **Product alerts**         | Adoption drops, SDK errors spiking, integration health issues | Coming soon |
| **Email reports**          | Weekly adoption digest                                        | Coming soon |
| **Security notifications** | New login detected, password changed                          | Always on   |

Security notifications can't be turned off — they protect your account.

## Display preferences

Open **Account → Preferences** to control how the dashboard looks for you.

### Appearance (light / dark mode)

This is the dashboard's color mode. Pick one:

| Option     | Behavior                                                                                |
| ---------- | --------------------------------------------------------------------------------------- |
| **Light**  | Dashboard always uses the light theme.                                                  |
| **Dark**   | Dashboard always uses the dark theme.                                                   |
| **System** | Dashboard follows your computer's setting and switches automatically when your OS does. |

The preference is per user, saved to your account, and applies to the whole dashboard the moment you click **Save Preferences**.

<Note>
  The dashboard's color mode is a separate setting from the **Agent's** color scheme. Your end users see the Agent's color scheme set in [Agent → Appearance](/agent/appearance); your team sees the dashboard color mode set here.
</Note>

### Date format

Choose how dates appear in the dashboard:

* `MM/DD/YYYY` — US format (e.g. 05/11/2026).
* `DD/MM/YYYY` — European format.
* `YYYY-MM-DD` — ISO format.

### Time format

Choose how times appear in the dashboard:

* `12-hour` (e.g. 3:42 PM).
* `24-hour` (e.g. 15:42).

Click **Save Preferences** when you're done — none of these changes take effect until you save.

## Danger zone

The **Danger zone** is for actions you can't undo.

* **Delete account** — coming soon. Permanently removes your account from HelpAlive.

When this lands, deletion will be irreversible. Until then, contact your admin if you need to be removed from your organization.

## Next steps

<CardGroup cols={2}>
  <Card title="Settings" icon="settings" href="/settings/team">
    Your organization's team, integration key, security, and billing.
  </Card>

  <Card title="Data deletion" icon="trash" href="/privacy/dsar">
    Delete a user's data on request.
  </Card>
</CardGroup>