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A subprocessor is an outside company that processes data on HelpAlive’s behalf so that we can run the service. This page explains what kinds of company receive data when you use HelpAlive and whose data they handle. The legal list, with each company’s name, is kept in one place: our subprocessor list. It is for privacy and security reviewers, and for admins who list processors in their own notice.
The subprocessor list is kept current as companies are added or removed. Questions about it go to support@helpalive.com.

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Subprocessors at a glance

  • Our servers and databases run in the United States (US East).
  • Your users’ data goes to the AI model provider, a search relevance service, our hosting, our network and our server logs.
  • Your team’s data also goes to payments, our customer records, team emails and website icons.
  • Server logs are kept 30 days. The AI model provider may keep requests, normally for up to 30 days, for abuse checks.
  • No analytics, advertising or chat-vendor scripts run in our script, the widget or the dashboard.
  • The full list, with each company’s name, is our subprocessor list.

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Where HelpAlive data is hosted

Our servers and databases run in the United States (US East). Backups are kept with the same hosting company.

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What each kind of company receives

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What is not on this list

  • No analytics, advertising or chat-vendor scripts run in our script, the widget or the dashboard.
  • The software that redacts usage events runs on our own servers, so no outside company receives that data for redaction.

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Privacy policy and terms

These pages explain how HelpAlive handles data in practice. The legal terms are in our Privacy policy, Terms of use and subprocessor list.

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Next

How the AI uses your data

What goes to the model provider, and why.

Data we collect

Everything collected, redacted and kept.

Security overview

Keys, verified users and sign-in.
Last modified on October 12, 2026