identify() call, it works on any web app, and it reads the page’s structure instead of taking screenshots.
This site is for the people who set HelpAlive up: the admin who configures it in the dashboard and the developer who installs it.
HelpAlive at a glance
- What it is: an in-app AI agent. It runs in your user’s browser, inside your app, and sees the page the user is on.
- What it does: it answers questions from the docs you publish, offers to do a task when the user wants it done, and hands back the steps only the user can take.
- How you add it: one script tag and one
identify()call. You don’t tag elements, describe your screens or build an API for it. - Who sees it: only the signed-in people your app identifies, and only those you choose on Controls.
- How it sees your app: as structured text, with headings, visible text, and each button, link and field with its label. It never takes screenshots or records the screen.
Pick your path
Product
What your users see: chat, assists, nudges and safety.
Dashboard
Train it on your docs, test it, set who gets it, and track usage.
Developers
Add the script, identify your users, and verify them on your server.
Trust
Security, the data we collect, how the AI uses it, and our subprocessors.
What your users get
- Answers from your docs. Users ask in their own words and get a short answer that fits the page they’re on. See Chat.
- Tasks done for them, or shown to them. When a user wants something done, the agent offers an assist. It does the steps itself, or highlights each control so the user clicks. See Assists.
- Help when they get stuck. A nudge is a short note that offers help the moment a user gets stuck, such as when a save fails. See Nudges.
- A clear hand-back. Steps only the user can do, such as uploading a file, go back to them.
How HelpAlive works
HelpAlive works in your user’s own signed-in session. It reads the page as structured text, answers from the docs you publish, and offers an assist only when the task can be done in your app. It then does the steps or shows how, one at a time, and hands back what only the user can do, such as a password or a file upload. Because it works through your app’s own interface, it can do only what that user could do themselves. See How HelpAlive works, and How HelpAlive compares for how it differs from help chatbots, product tours and MCP-based agents.Start here
1
Create your account
Sign up at app.helpalive.com/signup. The Quickstart follows the same steps as Settings → Setup & API Key.
2
Add the script and identify()
Your developer adds one tag to your pages and one
identify() call for the signed-in person. See Install the script.3
Teach it your product
On Train, add your help site or upload files, then publish them. See Train.
4
Turn it on
On Controls, turn the agent on and choose who gets it. See Controls.
Check it works
Sign in to your own app as a user who should get the agent. A round button appears in the corner of the page. Open it and ask a question your docs answer. If the button doesn’t appear, see Troubleshooting.Next
How HelpAlive works
The stages the agent goes through, and what it guarantees.
Quickstart
From sign-up to the agent answering in your app.
FAQ
Short answers to the questions teams ask first.