Plans at a glance
- Core is $99 a month, with 300 assists and 3,000 chat messages each month.
- Scale is $399 a month, with 1,500 assists and 15,000 chat messages each month.
- Paying yearly costs 10% less, paid upfront. Your allowance still renews every month.
- Every new workspace starts with a 7-day free trial, with 50 assists and 1,000 chat messages.
- Overage is off unless you turn it on. Packs add more at any time.
Core and Scale
Both plans have the same agent and the same dashboard. Scale includes five times as much use.
Paying yearly
A yearly plan is paid upfront for the whole year at 10% off. Your assists and chat messages still renew every month, so a yearly Core plan gives 300 assists each month, not 3,600 at once. If you cancel a yearly plan, it runs to the end of the year you paid for. The rest of the year is not refunded.Free trial
A new workspace starts with a 7-day free trial on the plan you pick. You add a card when you sign up. Your plan isn’t charged during the trial; only packs you choose to buy are.- The trial includes 50 assists and 1,000 chat messages, on either plan.
- There is no overage in the trial. Once the trial’s amount and any packs you bought are used, new assists or chat messages stop until your plan starts.
- You can switch plans during the trial and keep the trial. The plan you have on the last day is the one that starts and is charged then.
- Cancel before the last day and your plan is never charged.
- Packs can be bought during the trial. They are charged at once and stay when your plan starts.
Changing plans
Overage
Overage lets your users go past your plan’s monthly amount instead of stopping at it. It is off unless you turn it on.- Turn it on with How far over your plan on Controls, up to 100% of your plan, separately for assists and for chat messages.
- Each assist past your plan costs $0.25, and each chat message $0.015.
- Overage is billed on your next monthly invoice.
- There is no overage during the free trial.
Packs
A pack adds assists or chat messages on top of your plan, at once.
Packs are used after your plan’s own amount runs out. They carry over from month to month while you stay subscribed, and end when your subscription ends. See Packs.
What counts
- A chat message counts when the agent answers one.
- An assist counts once, when HelpAlive completes its first step.
- Tests, failed or retried answers, refused messages and the chat’s opening greeting never count.
Next
Billing and usage
Subscribe, buy packs and get your invoices.
Limits and usage
How assists and chat messages are counted.
Controls
Daily limits and how far over your plan.