The Insight → Reports tab is where you’ll find date-ranged summaries of how HelpAlive is performing across your product — adoption, sentiment, churn signals, onboarding completion, and the impact of recommendations. Open your dashboard and go to Insight → Reports.Documentation Index
Fetch the complete documentation index at: https://docs.helpalive.com/llms.txt
Use this file to discover all available pages before exploring further.
We’ve laid out every report we plan to ship so you can see what’s coming, but several sections are still placeholders today. We mark them clearly so you always know what’s live and what isn’t.
Picking a time range
A date-range picker at the top of the page controls every tile below it. The default is the last 30 days. Change it to compare two months, look at a specific week, or zoom in on the last 24 hours.What’s live today
Live users today. A real-time count of who’s active in your product right now, drawn from the SDK. Use it for a quick pulse — refreshes as activity comes in. Total users. Counts and trends across the date range. Useful for seeing whether your audience is growing. Sentiment overview. Aggregate thumbs-up vs. thumbs-down ratings for the Agent across the date range, with a trend line. Climbing line = your Agent is improving. Dropping line = look at Topics to find out why.What’s coming
These tiles live on the page today but show placeholder data until the underlying features land. We keep them visible so you can see the shape of what’s coming.| Section | What it will show |
|---|---|
| Churn signals | At-risk users this period, accounts saved this month, churn-risk scores. |
| Onboarding outcomes | Onboarding flow completion rates, active flows in flight, average steps per flow. |
| Recommendation impact | Click-through rate on in-product recommendations, conversions, business impact. |
| Coverage gaps | A summary of how many Agent questions ended up in the Topics inbox, and how many were resolved. |
For the deeper view
Reports gives you the high-level summary. To investigate any particular user or workspace, go to Audience. To work the inbox of questions that need attention, go to Topics. Reports rolls those up; the other tabs let you dive in.Next steps
Audience
Per-user and per-workspace activity, ready to drill into.
Topics inbox
Questions the Agent can’t answer well, ranked by impact.