Skip to main content
HelpAlive is in early access. We’re working with a small group of design-partner customers while we lock in pricing and scale the features that depend on real customer data (pattern mining, recommendations, churn risk). The model below is how plans are shaped. Today, the right path is to talk to us — we’ll size a pilot that fits your team’s traffic.

​
How HelpAlive is priced

Three components, designed so what you pay grows with the value you get:
  1. Per end-user session captured by the SDK. This scales with your traffic, not with your team size — a 5-person team running a high-traffic SaaS pays more than a 50-person team with low traffic.
  2. AI usage for chatbot answers, generated guidance, and (in development) automatically generated guide drafts. Token-equivalent metering, billed monthly.
  3. Per resolution (in development). Once we have real outcome data — guides completed, support questions deflected, friction events resolved — we’ll layer in a per-resolution charge so customers pay more only when more real friction is being closed.
Compare to:
  • Seat-based pricing (Pendo, Intercom): penalizes team growth even when you’re not using the product more.
  • Pure session-based (segment-style): pays the same whether the tool actually helps anyone or not.
Our model is built so revenue and customer outcomes move together.

​
Plan shape

Starter

For small teams getting started.SDK + AI chatbot trained on your docs, core adoption analytics, coverage-gaps inbox, two-layer PII redaction. Capped event volume.

Growth

For scaling B2B SaaS.Everything in Starter, plus higher event volume, in-app guides on request, multi-tenant analytics, team roles, custom origin allowlist, configurable session policy.

Enterprise

For larger or regulated environments.Everything in Growth, plus dedicated onboarding, custom retention policies, additional database-level access controls, priority support, and a path to self-hosted deployment.
We don’t publish per-tier pricing while we’re calibrating with design partners. The Early Access program is the fastest path to a quote and the most useful to us for product development.

​
What’s in every plan

These are guarantees, not upsells:
  • Two-layer PII redaction — once in your users’ browsers, once on our servers.
  • Per-customer data isolation with optional defense-in-depth controls.
  • DSAR-ready privacy tooling — async deletion jobs with audit trail.
  • Consent modes — auto and required, plus runtime toggle.
  • Data subject controls — suppression, deletion, export on request.

​
Talk to us

The Early Access program is the path in today.

Get Early Access

Tell us about your product and team — we’ll size a pilot.

Plans & billing FAQ

Trial options, payment, scope of usage, and switching plans.