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Documentation Index

Fetch the complete documentation index at: https://docs.helpalive.com/llms.txt

Use this file to discover all available pages before exploring further.

If your question isn’t answered below, get in touch.
HelpAlive is in early access. We’re rolling out with design-partner customers while we calibrate pricing and feature scope. Talk to us about joining the pilot — we move quickly for a good fit.
Yes. The early-access program includes a paid pilot scoped to your team’s size and timeline. Reach out and we’ll size it together.
Plans are metered by events per month captured by the SDK — clicks, pageviews, form submits, errors, and chatbot turns. Dashboard users on your team are typically unlimited.End users of your product are not what we charge for; we measure activity, not seats.
Team members are people on your team with access to the HelpAlive dashboard — usually product, support, and engineering. Your end users (the people using your product) are never team members and don’t count toward any seat cap.
Yes. Plan changes take effect on your next billing cycle. We’ll work with you on mid-cycle changes if your usage shifts unexpectedly.
We don’t drop events silently. Burst handling depends on your plan — we’ll alert you when you cross 80% and 100% of your monthly volume. Over-quota behavior (overage billing, soft limit, hard cap) is configurable per customer.
Yes. HelpAlive’s AI chatbot is a guidance layer inside your product — it doesn’t replace your support stack. Native integrations with help-desk tools are on the roadmap; today, you can route chatbot escalations or coverage-gap alerts via webhooks (talk to us about the webhook spec during the pilot).
During Early Access we work directly with each customer on payment terms — credit card, ACH, or invoiced annual billing for larger contracts.
Pilots are scoped per agreement. Standard plans, when generally available, will be month-to-month with no long-term contract. Enterprise typically includes annual terms with volume discounts.
Self-hosted is on the Enterprise roadmap. It’s not the near-term focus, but if it’s a hard requirement for your organization, talk to us.
Every plan ships with DSAR-ready privacy tooling. Async deletion jobs with audit trails, user and tenant suppression, and consent controls are standard. See DSAR deletion for the workflow.

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