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Studio is the action surface in your dashboard. It’s where you turn what HelpAlive observes into changes that move adoption — by sharpening your Agent, shipping in-app Guides, and seeing exactly which pages of your product carry the most support load. You’ll find Studio in the dashboard sidebar. It has the following tabs:
TabWhat you do here
PagesView the pages where the Agent is active and how each one is performing.
TopicsWork the inbox of questions the Agent couldn’t answer well — your “what to write next” queue.
GuidesAuthor and manage in-app walkthroughs that complete tasks step-by-step alongside the user.
FeaturesComing soon — automatic feature discovery and health scores.
ConfigurationComing soon — Studio-level settings.

What your team gets

Visibility into where users need help

Per-page chat volume, ratings, and engagement — so you know which pages are your highest-value support surfaces.

A backlog of what to fix

Every question the Agent couldn’t answer well, grouped into topics, ranked by impact. Stop guessing which docs need work.

A way to ship help, not just write it

Step-by-step walkthroughs that highlight real elements as the user clicks through. Users finish the task, not just read about it.

The loop Studio enables

Most adoption problems share a shape: a user wants to do something, your product can do it, but the user can’t find the path. Studio gives your team a closed loop for fixing those:
  1. Observe. Pages shows where users open the Agent most. Topics shows what they’re asking that you can’t answer well.
  2. Decide. For each gap, pick the right intervention — write a doc, add a custom answer, or ship a Guide.
  3. Ship. Train the Agent on the new content (Agent → Train), or author a Guide that walks users through the flow.
  4. Measure. Watch the next 24–48 hours. Topic scores drop. Guide completion rates land. Adoption metrics in Insight confirm the lift.
This is the workflow we built Studio around — and the reason “act on what we see” is on the same screen as “see what users do.”

How Studio fits with Agent and Insight

Three sections, three jobs:
  • Agent — set up and configure the AI assistant your end users talk to.
  • Studio — improve the Agent over time and ship in-product Guides that turn answers into completed tasks.
  • Insight — observe overall adoption and product usage at the user, workspace, and report level.
You’ll typically work the loop in that order: configure the Agent, watch what comes back through Studio, and validate the impact in Insight.

Next steps

Topics inbox

The queue of unanswered questions, ranked by impact.

Guides

Step-by-step walkthroughs — what they do, what’s possible, what ships today.

Pages

Per-page chat performance — find your highest-impact support surfaces.

Train the Agent

Add the content that resolves the gaps Studio surfaces.