HelpAlive is an AI agent for every user in your SaaS. It watches what users do inside your product, learns what your best users do, and steps in when others go off track — with guided in-app walkthroughs in the moment, and context-aware answers when they ask for help. You install one script tag, callDocumentation Index
Fetch the complete documentation index at: https://docs.helpalive.com/llms.txt
Use this file to discover all available pages before exploring further.
identify() after login, and HelpAlive does the rest. Your team supervises outcomes; HelpAlive runs the work.
Quickstart
One script tag, one identify call, you’re live in five minutes.
How it works
The SDK, what it captures, and how the Agent stays context-aware.
Use cases & outcomes
Onboarding, adoption, churn prevention, ticket deflection, upsell.
Privacy & security
Two-layer PII redaction, DSAR-ready deletion, full audit.
What HelpAlive does
Watches
A one-script SDK auto-captures what users do — clicks, pageviews, form submits, rage clicks, errors. No manual tagging. Personal data is redacted in the browser before it leaves the page.
Intervenes
A context-aware AI Agent answers in your users’ words — already aware of the page they’re on, what they just clicked, and what plan or role they’re on. In-app guides walk them through the task when an answer isn’t enough.
Reports
The Topics inbox surfaces exactly which questions your Agent can’t answer well, ranked by volume and severity, so your team always knows what to fix next.
What teams use it for
Faster activation
New users hit their first value moment sooner when the product itself shows them the way.
Less churn
Catch silent struggle before it becomes cancellation — the moments analytics tools see but never act on.
Fewer tickets
Deflect support volume by answering inside the product, with full session context the user shouldn’t have to re-explain.
A real usage map
See which features are adopted, which are ignored, and which need a nudge — without maintaining a tag plan.
Why this exists
Every B2B SaaS has two groups of users. The ones who succeed and use the product to its full potential, and the ones who silently struggle. The information needed to help the second group is locked inside what the first group does. HelpAlive turns that information into action. The same SDK that captures behavior also feeds the Agent fresh page context at every turn, so the assistant answers like someone who’s actually watching — and the same data lights up an inbox of “what to fix next” for your team.How the dashboard is organized
Your dashboard has three main sections, plus settings:| Section | What you do |
|---|---|
| Agent | Train the AI assistant on your docs, customize its tone, design, and behavior, then publish. |
| Studio | Work the Topics inbox of unanswered questions, manage the pages your Agent runs on, ship in-app guides. |
| Insight | Browse workspaces and users, see adoption reports, and monitor Agent sentiment. |
| Settings | Team, integration & API key, security, billing, privacy management. |
Get started
Install in 5 minutes
Paste one
<script> tag, call identify() once, you’re done.Get Early Access
HelpAlive is in early access — pilots are sized to your team and traffic.
What’s available today
- The SDK and the in-app AI Agent — Train, Personalization, Test, Appearance, Configuration.
- The Topics inbox of unanswered questions and the Audience view of users and workspaces.
- In-app Guides that walk users through tasks step by step.
- Personal-data removal in the browser and on our servers, plus deletion on request.
In active development
- The Studio editor for authoring Guides yourself — until then, we author Guides for early-access customers on request.
- Automatic feature discovery and proactive in-product recommendations driven by what your users actually do.