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Documentation Index

Fetch the complete documentation index at: https://docs.helpalive.com/llms.txt

Use this file to discover all available pages before exploring further.

The Security & Access tab in Settings is where you control two things: which email domains can join your organization, and how long your team’s dashboard sessions stay signed in. Open your dashboard and go to Settings → Security & Access.

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Domain allowlist

The Domain allowlist is a list of email domains that can be invited to your organization, or self-sign up. Anyone with an email outside the list can’t join.
  • Add a domain — type a domain (e.g. acme.com) and click Add. You’ll be reminded that this affects who can be invited or sign up going forward.
  • Remove a domain — click the trash icon next to it. At least one domain must remain on the list.
Domain changes are admin-only. Members see the list but can’t change it.
Adding or removing a domain affects future invites and sign-ups. People already in your team aren’t kicked out if their domain is removed.

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Session policy

The Session policy sets how long someone stays signed in to the dashboard before being asked to log in again. Two values:
SettingWhat it controlsRange
Idle timeoutHow long without activity before the session ends.15 minutes — 30 days
Maximum session lifetimeThe longest a single session can last, even if it’s active the whole time.1 hour — 90 days
A badge tells you whether the current values are Default or Custom. If you set values that don’t make sense (e.g. an idle timeout longer than the maximum lifetime), HelpAlive shows a warning before saving. Session policy changes are admin-only. Members see the current policy but can’t change it.

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Security overview

A read-only card shows your organization’s baseline security posture:
  • HTTPS required — all dashboard and API traffic uses HTTPS.
  • CSRF protection — dashboard requests are protected from cross-site forgery.
These are always on. The card is there so your security team can confirm at a glance.

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Access control summary

The bottom card summarizes what each role can do:
RoleAccess
AdminFull access — invite, edit roles, regenerate API key, change security settings, trigger deletions.
MemberStandard access — use the dashboard, see analytics, read settings; can’t make administrative changes.
To change someone’s role, go to Team.

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Next steps

Team

Invite teammates and manage their access.

Privacy

What we collect, what we don’t, and where personal data is removed.