The Account page is where you manage your personal HelpAlive account — your profile, your sessions, your notifications, your display preferences (including dark mode), and account deletion. It’s separate from your organization’s settings, which live in Settings. You’ll find it from your avatar in the dashboard.Documentation Index
Fetch the complete documentation index at: https://docs.helpalive.com/llms.txt
Use this file to discover all available pages before exploring further.
Profile
Open Account → Profile to update:- First name and last name — used across the dashboard wherever your name appears.
- Job role — optional, helps your team know who does what.
- Email — read-only; if you need to change it, contact your account admin.
Security
The Security section is for managing how you sign in and which devices have access.- Email verification status — whether your email is verified.
- Password — confirms you have one set; click to change.
- Active sessions — every device currently signed in to your account. You can see browser, OS, and the last time it was active. Click the menu on any row to Revoke this session, or click Sign out everywhere else to log out every device except this one.
- Two-factor authentication — coming soon. Authenticator app and recovery codes are visible but not yet active.
Notifications
The Notifications section is where you choose what HelpAlive emails you about.| Category | What it covers | Status |
|---|---|---|
| Product alerts | Adoption drops, SDK errors spiking, integration health issues | Coming soon |
| Email reports | Weekly adoption digest | Coming soon |
| Security notifications | New login detected, password changed | Always on |
Display preferences
Open Account → Preferences to control how the dashboard looks for you.Appearance (light / dark mode)
This is the dashboard’s color mode. Pick one:| Option | Behavior |
|---|---|
| Light | Dashboard always uses the light theme. |
| Dark | Dashboard always uses the dark theme. |
| System | Dashboard follows your computer’s setting and switches automatically when your OS does. |
The dashboard’s color mode is a separate setting from the Agent’s color scheme. Your end users see the Agent’s color scheme set in Agent → Appearance; your team sees the dashboard color mode set here.
Date format
Choose how dates appear in the dashboard:MM/DD/YYYY— US format (e.g. 05/11/2026).DD/MM/YYYY— European format.YYYY-MM-DD— ISO format.
Time format
Choose how times appear in the dashboard:12-hour(e.g. 3:42 PM).24-hour(e.g. 15:42).
Danger zone
The Danger zone is for actions you can’t undo.- Delete account — coming soon. Permanently removes your account from HelpAlive.
Next steps
Settings
Your organization’s team, integration key, security, and billing.
Data deletion
Delete a user’s data on request.