Integration health
The top card on this tab shows whether HelpAlive is hearing from your app, broken into two checks:
Each shows the status over rolling windows (last 5 minutes, last hour, last 24 hours), so a brief blip won’t make the whole thing turn red.
If a check is failing, click the Help button on it for diagnosis steps tailored to what’s going wrong. The most common causes:
- Snippet not deployed — paste the snippet (below) into your app and ship it.
- CSP blocking the script — see the CSP note inside the snippet card.
identify()never called — the script loads fine but won’t record activity until you tell it who the user is.
Other setup tasks
A checklist of remaining onboarding tasks shows up next to integration health — for example “Enable the Agent” or “Train the Agent on your docs”. Items disappear from the list as you complete them.Project API key
This is the key your script uses to authenticate with HelpAlive. There’s exactly one active key per project.Creating the key
If your project doesn’t have a key yet, click Create API key to generate one. The first key creation is free of restrictions.Regenerating
Click Regenerate if you suspect the key has been exposed. This invalidates the old key immediately — anywhere you’ve deployed the old key will stop sending events until you update the snippet. To prevent accidents, regeneration has a 1-hour cooldown. After regenerating, you can’t regenerate again for an hour.Who can see and rotate the key
- Admins can create, view, and regenerate the key.
- Members see that a key exists but cannot reveal it or change it.
Quick reference snippet
The card on the right gives you the personalized script for your project — the same snippet the Setup Guide shows on first login. Two tabs:
Click the copy button to grab the snippet. The CSP callout right below tells you which directives to add if your app uses a Content Security Policy.
Next steps
Quickstart
The 5-minute install flow.
Installation
Framework examples (React, Vue, Angular, plain HTML, GTM).
Identify users
The required call after login.
Security & Access
Allowed email domains and session policies.