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The Billing tab in Settings is where you’ll manage your subscription — plans, payment methods, invoices, downloadable receipts. Today, while we’re in early access, full self-serve billing isn’t live yet, so this tab is light. Your account contact handles plan changes directly. What does ship today: a user limits card that tracks how many active members you have against your plan’s seat limit. Open your dashboard and go to Settings → Billing.

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User limits

The card shows:
  • Active team members — how many of your seats are currently in use.
  • Plan maximum — how many seats your plan allows.
  • Usage bar — a visual indicator of how close you are to the cap.
Warnings appear at two thresholds:
ThresholdWarning
80% or more usedYellow notice: you’re approaching the limit.
100% usedRed notice: you can’t invite or reactivate anyone until a seat opens up.
When you hit the limit, the Invite and Reactivate actions in Team are blocked until either a seat frees up (by deactivating someone) or your plan is upgraded.

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What’s coming

Self-serve plans, payment methods, invoices, and receipts will live on this tab once they ship. While we’re in early access, all of that is handled directly with your account contact.

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Plan upgrades and questions

For plan changes, billing questions, or to add seats, get in touch — we’ll size the next step with you.

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Next steps

Team

Manage who counts as an active member.

Plans

How HelpAlive pricing works overall.